Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services, communicate with you, and enhance your experience on our website. The data we collect generally falls into two categories:

• Personal Identifiable Information (PII): This includes data that can be used to identify you directly. We collect PII when you voluntarily provide it to us through our website forms, email communications, or phone calls. Examples include:
  • Contact Information: Your name, email address ([email protected]), phone number (+420608532840), and physical address (Bubenská 5, 170 00 Prague 7, Czechia).
  • Service Details: Information about the services you request, your property details, and specific cleaning preferences.
  • Payment Information: While we do not store full credit card details on our servers, we may collect billing addresses and transaction details processed by secure third-party payment gateways.
• Non-Personal Identifiable Information (Non-PII): This data cannot be used to identify you personally but helps us understand how users interact with our website. This information is typically collected automatically as you navigate our site. Examples include:
  • Browser and Device Information: Your IP address, browser type and version, operating system, device type, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and search queries.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (as detailed in our Cookie Policy).

2. How We Use Your Information

The information we collect is used to operate our business effectively and provide you with the best possible service experience. Specifically, we use your data for the following purposes:

• Service Provision: To schedule, perform, and manage your cleaning services. This includes communicating with you about appointments, service details, and any special requests.
• Communication: To respond to your inquiries, provide customer support, send service confirmations, invoices, and important updates. We may also send promotional offers or newsletters if you have opted in.
• Website Improvement: To analyze website traffic and user behavior to improve our website's functionality, content, and user interface. This helps us understand which parts of our site are most popular and identify areas for enhancement.
• Marketing and Personalization: To tailor our marketing efforts to your interests and provide you with personalized content and offers. You can opt-out of marketing communications at any time.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Data Storage and Protection

Your data is stored securely on servers located within the European Union, adhering to strict data protection standards. We implement a variety of security measures to maintain the safety of your personal information, including:

• Encryption: Data transmitted between your browser and our website is encrypted using SSL/TLS technology.
• Access Control: Access to your personal data is restricted to authorized employees and contractors who need the information to perform their job functions.
• Regular Audits: We regularly review our security practices and update them as necessary to counter new threats.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes for which it was collected.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

4. Cookie Usage

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use both session cookies (which disappear after you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them). These cookies help us:

• Remember your preferences and settings.
• Understand how you use our website.
• Improve our marketing efforts.

You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more detailed information on how we use cookies and your choices, please visit our dedicated Cookie Policy page.

5. Your Data Rights

Under applicable data protection laws, you have several rights regarding your personal data. We are committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request copies of your personal data that we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected] or call us at +420608532840. We will respond to your request within one month.

6. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.